Retention and Re-engagement Committee

The goal of this initiative is to develop systems and programs to increase retention and re-engagement in care and increase viral suppression among people living with HIV in San Francisco. Given our local HIV epidemic, we believe that the following individuals should be a focus of our efforts:

  • Individuals with co-occurring conditions such as homelessness, mental health issues, and substance use that may challenge their ability to consistently engage in HIV care and treatment
  • Youth, African American and Latino men and women, transgender persons, and the uninsured
  • Individuals with a pattern of missed appointments or who begin to miss appointments
  • Individuals who are not virally suppressed, with a priority on people with low CD4 counts and other co-morbidities
Under the leadership and coordination of a steering group, this work will be achieved by:
  • Implementing standards of care for effective retention by providers (e.g., routine update of patient contact information, appointment reminder phone calls, follow-up for missed appointments, check-in calls for high-risk patients, communication with SFDPH surveillance to identify if patients have transferred care or left jurisdiction)
  • Assuring that case managers are playing an active role in assuring medical appointment attendance of their clients, and assuring access by case managers to appointment databases
  • Creating a comprehensive, citywide linkage program to identify patients falling out of care as early as possible and conduct early follow-up
  • Developing a system for better provider-to-provider communication as patients transfer care between clinics and systems of care (public and private)
  • Creating a care navigation hotline to provide assistance to out-of-care clients
  • Coordinating surveillance data and medical records systems to better support providers and clinics to accurately identify and outreach to out-of-care patients
  • Expanding housing, mental health, and substance abuse treatment to support linkage, retention, and re-engagement of patients
  • Conducting program evaluation research to identify successful strategies for retention

Retention & Re-engagement Resources

HIV & Health Insurance 101 – online training resource

In collaboration with SFDPH’s Center for Learning & Innovation and support from HIV Health Services and Community Health Equity & Promotion via Getting to Zero, the […]

SOP Offering Cellphone Access to Homeless Navigation Clients

Download

SF HIV FOG presents poster at 2018 National Ryan White Conference on HIV Care & Treatment

SF HIV FOG’s abstract “Organizing the HIV Frontline Worker Community” was accepted for poster presentation at the December 2018 Ryan White Conference. To download the poster, […]

Best Practices for Client Cellphone Charging Stations

 

Retention News & Updates

HIV & Health Insurance 101 – online training resource

In collaboration with SFDPH’s Center for Learning & Innovation and support from HIV Health Services and Community Health Equity & Promotion via Getting to Zero, the […]

Aiming to end San Francisco’s HIV epidemic

Link to full text in the column to the left, under “In the News.”

SF HIV FOG presents poster at 2018 National Ryan White Conference on HIV Care & Treatment

SF HIV FOG’s abstract “Organizing the HIV Frontline Worker Community” was accepted for poster presentation at the December 2018 Ryan White Conference. To download the poster, […]

*UPDATED* ‘Dear Colleague’ Letter – SFDPH offering guidance on several topics related to HIV prevention

Click below to download the full *updated* Dear Colleague Letter.   Dear Colleague, We’re writing to share with you recommendations on how to incorporate new developments in […]

Retention & Re-engagement Meeting Minutes

January 16, 2019 Meeting Notes

Review meeting minutes here:  2019-01-16-R-R-Committee-Minutes

November 7, 2018 Meeting Notes

Review meeting minutes here: 2018 11-7 R-R Committee Minutes

Retention & Re-engagement Committee Minutes May 2 2018

Notes from the 5/2 Retention & Re-engagement Committee here.

Retention & Re-engagement Committee Minutes Oct 5 2016